1. Booking and Reservations

•  All bookings are subject to availability.
•  A deposit or full payment may be required to confirm reservations.
•  Prices are subject to change due to currency fluctuations, fuel surcharges, or government taxes.

2. Payments

•  Payment methods: Bank transfer, credit/debit card, mobile payment (Tanzanian shillings or USD).
•  Full payment must be made before the travel date unless otherwise agreed.
•  Non-payment may result in cancellation of services.

3. Cancellations & Refunds

•  Cancellation fees apply based on the timing:
  - More than 30 days before departure: 25% of total cost.
  - 15-30 days before departure: 50% of total cost.
  - Less than 14 days before departure: No refund.
•  Refunds may take up to 30 business days to process.
•  No refunds for no-shows or unused services.

4. Travel Documents & Visa Requirements

• Clients are responsible for ensuring valid passports, visas, and vaccinations.
• The agency is not liable for denied entry due to improper documentation.

5. Changes to Itineraries

• The agency reserves the right to modify itineraries due to unforeseen circumstances (e.g., weather, political unrest).
• Alternative arrangements will be offered where possible.

6. Liability & Insurance

• The agency acts as an intermediary between clients and service providers (hotels, airlines, tour operators).
• Clients are advised to obtain travel insurance covering medical emergencies, trip cancellations, and lost luggage.
• The agency is not liable for accidents, injuries, or losses during the trip.

7. Health & Safety

• Clients must comply with local laws and health advisories (e.g., malaria precautions, COVID-19 regulations).
• The agency is not responsible for illnesses or injuries incurred during travel.

8. Force Majeure

• The agency is not liable for disruptions caused by natural disasters, strikes, wars, or government restrictions.

9. Complaints & Disputes

• Complaints must be reported immediately to the agency during the trip.
• Any legal disputes shall be resolved under Tanzanian law in Arusha.

10. Privacy Policy

• Client information will be kept confidential and used only for booking purposes.
• Payment details are secured and not shared with third parties.